Quotes are good for 3 business days on in-stock parts. Business days are Monday through Friday, excluding holidays.

Parts we have to order can change in price until your order is paid in full. Once you've paid, your price is locked.

If we make a pricing error on a quote, we'll contact you before charging you. If the correct price is higher, you can approve the new price or cancel for a full refund.

Custom builds require 100% payment before we order parts or start your build.

Card payments include a 3.5% processing fee. Pay by ACH (bank transfer) and the fee is waived.

Card processing fees are non-refundable, including on cancellations and returns.

Financed purchases follow the financing provider's terms. Any non-refundable fees charged to us by the provider are deducted from your refund.

Within 3 business days of full payment

Change your build or cancel for a full refund, minus card processing fees.

After 3 business days

• Cancellations carry a 20% cancellation fee. This covers parts we've ordered, restocking, and labor already done on your build.
• Special-order parts that can't be returned to our supplier are non-refundable. You can take the part or we'll deduct its cost from your refund.
• Changes may still be possible. You pay any price difference plus any restocking cost from our supplier.

To cancel or change, contact us at support@pcgamerzhawaii.com or 808-758-5587 with your invoice number. Cancellation timing is based on when we receive your message.

Parts & accessories

Returnable within 14 days of purchase with your receipt. Items must be unopened, unused, and in original packaging.

Game-ready systems

Game-ready systems are tested before sale, so their boxes aren't factory sealed. Returns within 14 days of purchase require your receipt. To qualify, the system must be in like-new condition with the original box, packaging, cables, and accessories. Every return is inspected and checked against the component serial numbers we record at sale before a refund is approved. We can't accept systems with damage, missing items, or parts that have been swapped, removed, or modified.

Custom builds

Custom builds are made to order for you, so they can't be returned for a change of mind after the 3-business-day cancellation window above.

Something wrong?

Defects are covered by our warranty below, no matter which product you bought. We'll make it right.

Approved refunds go back to your original payment method. Card processing fees are non-refundable.

Pickup

• Pickup is at NEX Pearl Harbor or PX Schofield Barracks. Bring a photo ID that matches the name on the order.
• Another adult can pick up for you if you give us their name ahead of time and they bring photo ID.
• We'll notify you when your system is ready. Systems not picked up within 30 days of notice may be charged a storage fee of $5/day. Systems not picked up within 90 days are considered abandoned and may be sold to cover costs, as allowed by Hawaii law.

Shipping

• Shipping costs are quoted separately.
• Ownership and risk of loss pass to you when we hand your order to the carrier. Shipping insurance is available at checkout and strongly recommended for systems. Without it, transit damage is a claim with the carrier.
• Inspect your system when it arrives and report shipping damage within 48 hours with photos of the box and system.

What's covered

Every PC Gamerz Hawaii build comes with a 1-year limited warranty on parts and labor, starting the day you pick up or receive your system. It covers defects in the components we installed and in our build workmanship under normal use.

If your system has a covered defect, we'll repair it, replace the defective part with an equal or better part, or if neither is possible, refund the purchase price of the defective part.

What's not covered

• Damage from misuse, abuse, accidents, drops, liquid, or fire
• Damage from neglect, including dust buildup or blocked airflow
• Overclocking beyond manufacturer specifications
• Cryptocurrency mining or sustained compute farming
• Viruses, malware, spyware, and software or operating system issues
• Damage caused by repairs, modifications, or upgrades by anyone other than us
• Parts you added or swapped in yourself
• Components that don't match the serial numbers we recorded at sale, or that show signs of tampering, such as desoldering, board-level modification, or removed labels
• Monitors, keyboards, mice, and other peripherals (covered by their manufacturers)
• Normal cosmetic wear

Upgrading or opening your PC does not void your warranty. We just don't cover damage caused by the work, or parts we didn't install.

Power protection requirement

Hawaii's power grid is prone to surges and brownouts, so your system must be plugged into qualifying protection at all times:

• A UL 1449 listed surge protector with a clamping voltage or voltage protection rating (VPR) of 400V or lower, or
• A battery backup (UPS) with built-in surge protection

Basic power strips and wall outlets don't qualify. Power-related damage, including surge damage to power supplies and other components, is not covered if your system wasn't connected to qualifying protection. We may ask what your system was plugged into as part of a claim.

We recommend the Furman PST series, available with every system and included on select custom builds.

How to make a claim

• Contact us at support@pcgamerzhawaii.com or 808-758-5587 as soon as you notice the problem, with your invoice number and a description.
• Bring your system to NEX Pearl Harbor or PX Schofield Barracks, or ship it to us. You pay shipping to us. We pay return shipping on approved claims within the U.S.
• We'll diagnose the issue and confirm coverage before any work. If it isn't covered, we'll quote the repair before doing anything.
• Back up your data first. Warranty repairs may require replacing drives or reinstalling Windows.

After year one

Most components carry longer manufacturer warranties. After our warranty ends, we can diagnose your system and handle manufacturer claims for you at our standard service rates. Custom builds with an Extended Warranty are covered longer. See Extended Warranty below.

The legal part

This warranty applies to the original purchaser and is non-transferable. Any implied warranties, including merchantability and fitness for a particular purpose, are limited to the 1-year duration of this warranty. Some states don't allow limits on how long an implied warranty lasts, so this limit may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state.

Custom builds can add an Extended Warranty that extends total coverage to 2 or 3 years. It must be purchased with your build, and pricing is shown on your estimate. Extended warranties are available on custom builds only.

What's included

• Parts and labor on the components we installed in your system
• Hardware failure under normal use for the full coverage term
• Local service at NEX Pearl Harbor or PX Schofield Barracks
• Priority repair queue for faster turnaround

Power protection requirement

Same requirement as the 1-Year Limited Warranty: your system must be plugged into a qualifying surge protector (UL 1449 listed, 400V clamping or lower) or a UPS with built-in surge protection. Power-related damage to a system that wasn't connected to qualifying protection is not covered.

What's not covered

• Everything listed under "What's not covered" in the 1-Year Limited Warranty
• Monitors, keyboards, mice, and other peripherals or accessories, even if purchased with your build
• Parts added, swapped, or upgraded after purchase

How it works

Coverage starts the day you pick up or receive your system. Claims follow the same steps as the 1-Year Limited Warranty. The Extended Warranty applies to the original purchaser and is non-transferable. Any implied warranties are limited to the length of your coverage term.

Changed your mind?

You can cancel your Extended Warranty for a full refund within 20 days of receiving your system, as long as no claim has been made. After 20 days, it's non-refundable. If your build order is canceled before pickup, the Extended Warranty is refunded in full.

• Diagnostics are $99.
• We'll quote every repair before starting. No work without your approval.
• Parts and labor on repairs are covered for 90 days, covering the parts we installed and the work we did.
• Back up your data before drop-off. We take care with your files, but we are not responsible for data loss during diagnosis or repair.
• Devices not picked up within 90 days of notice that the repair is complete are considered abandoned and may be recycled or sold to cover costs, as allowed by Hawaii law.

To the extent allowed by law, PCG Enterprises LLC is not liable for lost data, lost profits, downtime, or other indirect or consequential damages. Our total liability for any claim is limited to the amount you paid for the product or service involved.

These terms are governed by the laws of the State of Hawaii.